Restaurant Supervisor

Restaurant Supervisor

Location: Palm Jumeirah, Dubai, UAE
Industry: Hospitality | Premium Dining & Entertainment
Employment Type: Full-Time
Working Days: 6 days per week
Working Hours: 5:00 PM until closing (late-night shifts)

About the Restaurant

Our client is an established dining and entertainment destination located in the heart of Palm Jumeirah, Dubai.

Known for its exceptional cuisine, vibrant atmosphere, and loyal clientele, the restaurant combines premium dining with music, entertainment, and a lively social experience.

With a strong reputation built over more than 4 years, the venue attracts a diverse clientele and enjoys particularly busy weekends and vibrant weekdays.

We are looking for a passionate, energetic, and hands-on Restaurant Supervisor who thrives in a fast-paced environment and understands how to deliver outstanding guest experiences while maintaining smooth restaurant operations.

Key Responsibilities

Restaurant Operations & Floor Management

• Supervise daily front-of-house operations, ensuring smooth and efficient service throughout the evening.
• Coordinate the service team during busy shifts, particularly weekends and special events.
• Monitor table arrangements, guest flow, reservations, and service efficiency.
• Ensure the restaurant is fully prepared before opening and properly managed through closing.
• Work closely with the kitchen, bar, and reservations teams to ensure seamless coordination.
• Maintain high standards of cleanliness, presentation, hygiene, and operational excellence.

Guest Experience & Service Excellence

• Ensure every guest receives attentive, professional, and personalized service.
• Build relationships with regular guests and contribute to customer loyalty and repeat visits.
• Handle guest requests, complaints, and special arrangements promptly and professionally.
• Maintain a visible presence on the restaurant floor, especially during peak hours.
• Anticipate guest needs and ensure consistently high service standards.

Team Supervision & Leadership

• Lead, motivate, and support waiters, runners, and other front-of-house staff.
• Conduct pre-shift briefings and communicate service priorities, reservations, and special events.
• Monitor staff performance and provide coaching and constructive feedback.
• Ensure team members follow service procedures, grooming standards, and restaurant policies.
• Step in and actively support the team during busy service periods.

Sales & Performance

• Encourage effective upselling of food, beverages, and signature menu items.
• Support the management team in achieving revenue and guest satisfaction targets.
• Monitor service efficiency and identify opportunities to improve the guest experience.
• Assist with daily reporting, POS operations, and billing accuracy.

Candidate Requirements

• Minimum 3 years of experience in restaurant operations, including at least 2 year in a supervisory or team management role.
• Previous experience in a premium casual dining, upscale restaurant, lounge, or restaurant-entertainment venue in Dubai.
• Proven ability to manage high-volume restaurant operations, particularly during weekends and peak evening hours.
• Strong understanding of food and beverage service standards, guest relations, and restaurant operations.
• Excellent communication and interpersonal skills.
• Strong leadership, problem-solving, and organizational abilities.
• Familiarity with POS systems and restaurant reservation management.
• Professional appearance, positive attitude, and a genuine passion for hospitality.
• Flexibility to work late-night shifts, weekends, and public holidays.
• Strong command of English; Arabic is a plus.

Preferred Qualifications

• Experience within Dubai's premium dining or nightlife hospitality scene.
• An established understanding of the expectations of Dubai's international and VIP clientele.

The Ideal Candidate

We are looking for someone who is:

• Hands-on: Comfortable being on the floor, supporting the team, and managing operations rather than supervising from a distance.
• Guest-focused: Naturally welcoming, attentive, and capable of building genuine relationships with guests.
• Energetic: Enjoys a lively restaurant atmosphere and thrives during busy evening services.
• A strong team leader: Able to motivate the team, maintain discipline, and lead by example.
• Calm under pressure: Capable of handling demanding situations and ensuring seamless service, even during peak hours.

What the Restaurant Offers

• The opportunity to join an established restaurant with a strong reputation and loyal customer base.
• A dynamic, energetic, and social working environment.
• The opportunity to take ownership of floor operations and contribute directly to the guest experience.
• Exposure to premium dining, hospitality, and entertainment operations.

Work Schedule: Six working days per week, starting at 5:00 PM until closing, including weekends.