Senior Outlet Manager

Senior Outlet Manager

About the Role
Our client is a prominent player in the hospitality industry, dedicated to delivering exceptional guest experiences through innovation, premium service, and a commitment to excellence. We foster a dynamic team culture and are proud to offer growth opportunities for driven professionals looking to thrive in a high-performance environment.

Job Summary
We are looking for an experienced and results-oriented Senior Outlet Manager to lead and oversee all aspects of outlet operations. This role requires strong leadership capabilities, deep knowledge of F&B operations, and a focus on maximizing efficiency, guest satisfaction, and profitability.

Key Responsibilities

• Lead the daily operations of the outlet, ensuring a smooth and high-quality guest experience.
• Develop and execute operational strategies that improve efficiency and boost overall performance.
• Manage, coach, and motivate the team to deliver top-tier service.
• Ensure the highest standards of food quality, presentation, and hygiene are consistently maintained.
• Monitor key financial metrics including sales, cost control, and profitability.
• Implement marketing initiatives and promotions to enhance customer engagement and drive revenue.
• Ensure compliance with health, safety, and food hygiene regulations.
• Handle guest inquiries, feedback, and complaints in a professional and timely manner.
• Oversee inventory levels, supplier relationships, and stock control processes.
• Collaborate with other departments to maintain operational alignment and service consistency.

Basic Qualifications

• Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 5 years of F&B experience, with at least 3 years in a leadership/managerial role.
• Strong leadership, problem-solving, and decision-making skills.
• Solid understanding of budgeting, cost control, and financial reporting.
• Proven track record in staff supervision, training, and performance management.
• Excellent communication and interpersonal skills.
• Proficient with POS systems and restaurant management software.
• Fluent in English; additional language proficiency is a plus.

Preferred Skills / Experience

• Experience in fine dining, luxury hospitality, or high-volume restaurant operations.
• Ability to increase sales through effective marketing and upselling strategies.
• Familiarity with current food trends, guest preferences, and market positioning.
• Skilled in conflict resolution and team motivation.
• Knowledge of sustainable practices and waste reduction in F&B environments.