Multi-Unit Manager

Job Title: Multi-Unit Manager
Location: Riyadh, KSA
Reports To: Branches Manager

Job Summary:

The Multi-Unit Manager is responsible for ensuring excellent service, customer satisfaction, and operational efficiency across multiple branches. This role requires a strong leader who can oversee daily operations, drive performance, maintain consistency in service quality, and implement strategies for growth and profitability.

Duties and Responsibilities:

• Ensure that all branches adhere to company production procedures and service standards.
• Track and evaluate the overall performance of each branch, comparing it against other locations.
• Conduct audits on performance, sales, food quality, presentation, food safety, and overall branch appearance, providing periodic reports to management for corrective actions.
• Supervise and train managers and supervisors on best practices in operations and customer service.
• Coordinate with Branch Managers to ensure they meet sales targets while maintaining high customer satisfaction.
• Identify operational and production weaknesses, analyze underlying causes, and develop improvement plans.
• Monitor employee performance through customer satisfaction feedback and repeat visit analysis.
• Manage budgets, monitor cost control, and ensure profitability for each branch.
• Review financial reports, analyze sales data, and implement strategies to improve profitability and reduce expenses.
• Ensure compliance with company standards, management directives, legal regulations, and safety protocols across all units.
• Stay updated on industry trends and propose innovative techniques for business growth and expansion.
• Monitor competitor performance to enhance marketing, revenue strategies, and overall competitiveness.
• Ensure uniformity in service quality, food consistency, and operational proficiency across all branches to sustain and enhance the companys growth.

Qualifications:

• Education: Bachelors degree in Business Administration, Hospitality Management, or a related field.
• Experience: Minimum of 5 years in a managerial role, with at least 3 years overseeing multiple locations or branches.
• Leadership: Proven ability to lead, inspire, and develop managers and teams across multiple locations.
• Industry Expertise: Extensive experience in multi-branch restaurant management.
• Financial Acumen: Strong skills in cost management, financial reporting, and implementing profitability strategies.
• Customer Service Focus: Commitment to ensuring excellent customer experiences across all branches.

Key Competencies:

• Strong leadership and team management skills.
• Analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage multiple locations effectively.
• Proficiency in operational audits and performance tracking.