Job Title: Chat & Voice Process Executive

Position Overview:

We are seeking a highly motivated and customer-oriented Chat & Voice Process Executive to join our team. The ideal candidate will have excellent communication skills and the ability to handle customer queries and complaints efficiently. This is a full-time position based in Noida, Uttar Pradesh.

Position - US Blended Process ; 70% Chat & 30% Voice.

Graduate/Undergraduate with minimum 06 months of BPO Voice, Chat/Blended Experience with Decent Communication can apply.

From 06 months - 1 year documented experience Required

Rounds of Interview: 3 Rounds

️1) HR Screening Round

2️) Chat Assessment Round (CPA) - In Office Premises at 3pm.

3️) Final Interview Round with Operations Managers - In Office post CPA Test Round.

Key Responsibilities:

- Respond to customer inquiries and complaints via chat and phone in a timely and professional manner

- Provide accurate and complete information to customers

- Maintain a positive and empathetic attitude towards customers

- Identify and escalate priority issues to the appropriate department

- Follow up with customers to ensure their issues are resolved

- Keep records of customer interactions and transactions

- Collaborate with team members to improve customer service processes and procedures

- Meet and exceed individual and team targets

Qualifications:

- High school diploma or equivalent required

- Minimum 6 months to 1 year documented experience required, preferably in a chat and voice process

- Excellent communication skills, both written and verbal

- Ability to multitask and prioritize tasks effectively

- Strong problem-solving and decision-making skills

- Proficient in MS Office and customer service software

- Ability to work in a fast-paced and dynamic environment

- Willingness to work in rotational shifts, including weekends and holidays

- Fluency in English and Hindi is a must, proficiency in other regional languages is a plus

Benefits:

- Competitive salary package

- Performance-based incentives

- Comprehensive training and development programs

- Opportunities for growth and career advancement

- Fun and inclusive work culture

If you are a self-motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now and join our dynamic team.