Job Title: Customer Service Executive - UGRO

Job Location: Majiwada, Thane West

Salary:

- 21,000 CTC

- 18,000 In-hand

Experience Level: Minimum 6 months of customer service experience required

Job Description:

UGRO is hiring for the position of Customer Service Executive. We are seeking candidates with strong communication skills, particularly those fluent in regional languages (Tamil, Telugu, Kannada, or Gujarati). The role focuses on providing exceptional customer support and resolving queries. If you are a graduate with customer service experience and proficiency in any of the listed languages, apply today to join our dynamic team.

Key Responsibilities:

- Handle inbound and outbound customer service calls professionally and efficiently.

- Provide accurate information to customers regarding UGROs products and services.

- Resolve customer queries, concerns, and complaints in a timely manner.

- Maintain high standards of customer satisfaction and deliver a positive experience.

- Update customer information in the CRM system and document all interactions.

- Escalate complex issues to the appropriate department and ensure prompt resolution.

- Follow up with customers to ensure their issues are resolved satisfactorily.

Additional Requirements:

- Educational Qualification: Graduate in any discipline.

- Experience: A minimum of 6 months of experience in a customer service role.

- Language Proficiency: Fluency in Tamil, Telugu, Kannada, or Gujarati is highly preferred.

- Skills:

- Excellent verbal communication skills in both English and one of the listed regional languages.

- Strong problem-solving abilities and patience in handling customer concerns.

- Basic knowledge of CRM systems and data entry.

- Ability to manage multiple customer interactions efficiently.