Customer Service Representative - Remote / Entry Level

The Client service Rep opening is actually permanent based upon an anticipated timetable of 35-40 hrs per week, Sunday- Saturday. Staff members are called for to have flexibility to function any one of our 8-hour change schedules throughout our typical business hours of 5:00 am-10:00 pm local time. Criterion instruction days are Monday - Friday 8:00 am to 5:00 pm CST for 4 - 5 weeks. It might be important, given the business requirement, to function occasional overtime.

Main Obligations

Reply to incoming phone calls from our clients on concerns connected to gain qualifications questions as well as prescription status queries

Quick guide and also teach customers on their prescription advantages, use of strategy, formulary, premiums as well as condition of purchases and also cases or even inquiries

Talk to appropriate questions and also pay attention definitely while recording called for details in personal computer units

Pinpoint issues and also connect solutions and steps to consumers, drug stores and medical doctors along with prescribed orders and also reorders

Make outgoing contact us to customers on prescribed orders and settlement concerns

This part is just as challenging as well as fulfilling. You'll be actually called to study facility concerns pertaining to participant prescribed and also/ or drug store advantages across multiple data banks which demands eloquence in personal computer navigation and also toggling while with confidence as well as compassionately employing with the caller.

You'll be actually awarded and acknowledged for your functionality in a setting that will definitely challenge you and also give you very clear path on what it requires to succeed in your task along with provide advancement for various other parts you might be interested in

MEETING PROCEDURES-- Our interview process has been actually structured for your benefit! Your electronic, documented interview will certainly contain 5 inquiries as well as last less than 30 minutes. Thus, please be express, crystal clear, and also described. When a decision has been brought in after your job interview, our experts will definitely permit you recognize!

Required Certifications

Secondary School Diploma/ GED (or even higher) OR equivalent work expertise

1+ years of customer support expertise to include delivering service over the phone

Familiarity with pc and Microsoft window computer applications, that includes the capacity to get through and also know brand-new as well as sophisticated personal computer system apps

Simple expertise of Microsoft Workplace Word (capacity to open and browse a word documentation) as well as Microsoft Excel (capability to open and also browse a spread sheet).

Capability to work some of our 8-hour change schedules throughout our usual service hours of Sunday - Sunday 5:00 am - 11:00 pm local time in Pacific Civil time OR Mountain range Civil time depending on place.

Preferred Certifications.

Contact Facility experience.

Customer care adventure.

Knowledge along with Adult Discovering in virtual setting.

Experience dealing with Digital platforms as well as units. Web, Chat, e-mail.

Health and wellness Care/Insurance setting (knowledge with health care language, health insurance documents, or even benefit program style).

Community service, behavioral health, ailment avoidance, health advertising as well as behavior adjustment (teaming up with prone populaces).

Telecommuting Needs.

Needed to have a committed workspace set up that is actually split coming from various other living regions as well as supplies details privacy.

Capability to keep all provider sensitive documentations safe and secure (if applicable).

Must live in an area that can obtain a UnitedHealth Team approved high-speed net hookup or even take advantage of an existing fast internet solution.

Have to be able to connect straight in to internet-- via challenging wire (either straight to modem or hub).