Job Openings Application Support Engineer

About the job Application Support Engineer

Application Support Engineer

Location: Dallas, TX or Tampa, FL
Contract-to-Hire | Industry: Financial Services
Experience Level: Mid-Senior (4+ years)

About the Role

Were seeking a skilled Application Support Engineer to join a leading financial services organization. Youll play a critical role in maintaining production application stability, resolving incidents, implementing automation, and supporting audits and disaster recovery for complex enterprise platforms. This is a contract-to-hire position for professionals with strong hands-on skills in both application and infrastructure layers.

Key Responsibilities

  • Analyze, triage, and resolve critical production alerts and application defects.

  • Own end-to-end incident resolution and root cause analysis with a proactive mindset.

  • Review and maintain knowledge base articles and runbooks in collaboration with development teams.

  • Support audit responses, BCM documentation, and disaster recovery execution.

  • Drive automation initiatives to reduce manual work in application monitoring and support.

  • Lead and execute production deployments, including vendor application upgrades.

  • Collaborate closely with internal dev teams to provide feedback into application design.

  • Promote and align with risk and control processes throughout daily support activities.

Must-Have Qualifications

  • 4+ years of experience in application support or related IT roles.

  • Strong expertise in:

    • Java/J2EE, Oracle/SQL, IBM MQ,

    • ServiceNow (SNOW) / ITIL processes,

    • Splunk, Autosys

  • Proficient in Linux/Unix environments and cloud platforms like AWS.

  • Solid understanding of application infrastructure and troubleshooting methodologies.

  • Bachelors degree preferred (or equivalent technical experience).

Preferred Skills

  • Experience with Docker/Kubernetes or other containerization technologies.

  • Familiarity with IIB (IBM Integration Bus) and basic networking concepts.

  • Background in the Finance & Securities domain.

  • Passion for transparency, collaborative teamwork, and ongoing learning.

  • Strong documentation, communication, and cross-functional engagement skills.

Additional Details

  • Candidates must be local to Dallas, TX or Tampa, FL.

  • This is a W2-only contract-to-hire role.

  • US Citizens and Green Card holders only.


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