Intake Specialist

Reclatam is hiring on behalf of a U.S.-based immigration law firm. We are seeking an Intake Specialist to join our clients team. The ideal candidate will have a foundational understanding of immigration law and possess strong communication and interpersonal skills. This role is crucial in providing exceptional service to clients and ensuring a smooth intake process.

Key Responsibilities:

• Conduct initial consultations with potential clients to gather information regarding their immigration needs.
• Understand and respond to inquiries related to various immigration processes, such as adjustment of status, asylum applications, and work authorizations.
• Demonstrate active listening skills to accurately capture client information and concerns.
• Maintain a client-focused approach, ensuring that clients feel comfortable and understood throughout the intake process.
• Collaborate with attorneys and legal assistants to facilitate the transition of clients into the firm's services.
• Utilize technology effectively to document client interactions and manage case information.
  
  

Qualifications:

• Previous experience in an immigration law firm or a similar role is preferred.
• Bilingual in English and Spanish is highly desirable to better serve our diverse clientele.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks efficiently.
• A proactive mindset with a focus on closing deals and achieving client satisfaction.