Business Analyst - Process (BGC, On-Site)

JOB PURPOSE

• To analyze and optimize business processes to improve efficiency, reduce costs, and support business growth.
• To collaborate with stakeholders to gather requirements, identify process bottlenecks, and design process improvements.
• To develop and document streamlined workflows, ensuring alignment with business objectives.
• To implement and monitor process changes, measuring effectiveness through key performance indicators (KPIs).
• To foster a culture of continuous improvement by recommending and driving ongoing process enhancements.

RESPONSIBILITIES

• Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Gather and document business requirements to design and implement process improvements.
• Collaborate with stakeholders to develop and map optimized workflows that align with business goals.
• Lead workshops and meetings to understand current processes and gather feedback for improvements.
• Recommend and implement process changes to streamline operations and reduce costs.
• Develop key performance indicators (KPIs) to measure the success and impact of process improvements.
• Prepare process documentation, including process maps, standard operating procedures (SOPs), and training materials.
• Create reports and dashboards to monitor and communicate process performance to leadership.
• Act as a liaison between business units and IT teams to ensure successful integration of process changes.
• Stay up to date with industry best practices and emerging methodologies for continuous process improvement.
• In addition to the primary responsibilities, the employee may be required to perform any other tasks that may be assigned from time to time.

QUALIFICATIONS

• Bachelors degree in Business Administration, Industrial Engineering, Operations Management, or arelated field (or equivalent experience).
• 3+ years of experience as a Business Analyst, focusing on process improvement, business operations, or process optimization.
• Experience with systems and method is a plus.
• Experience with process modeling and analysis tools (e.g., Visio, Bizagi, Lucidchart).
• Knowledge of business process management (BPM) methodologies and frameworks (e.g., Lean, Six Sigma, BPMN).
• Familiarity with project management tools (e.g., Jira, Trello, Asana).
• Basic understanding of automation tools and technologies is a plus.
• Strong understanding of business processes, operations, and key performance metrics.
• Ability to analyze and optimize workflows to improve business efficiency.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Team-oriented with a collaborative approach to process improvement initiatives.
• Lean Six Sigma certification or other process improvement certifications.
• Familiarity with change management principles.
• Experience working in an Agile environment.