Financial Call Center Advisor

Position: Financial Call Center Advisor

Company Overview:

RayaCX is a leading customer experience management company that specializes in providing exceptional customer service solutions for financial institutions. Our team of experts is dedicated to helping our clients build strong relationships with their customers through personalized and efficient support services.

Job Overview:

We are seeking a highly motivated and experienced Financial Call Center Advisor to join our team. The ideal candidate will have a strong background in customer service and a thorough understanding of financial services. 

As a Financial Call Center Advisor, you will be responsible for handling customer inquiries and providing support for various financial services that are provided through the instant transfer application.

Key Responsibilities:

-Handle incoming calls from customers and provide exceptional customer service by addressing their inquiries and concerns in a timely and professional manner

-Utilize your knowledge of financial products and services to provide accurate information and guidance to customers

-Identify and escalate complex issues to the appropriate departments for resolution

-Maintain a high level of customer satisfaction by consistently meeting and exceeding performance metrics

-Keep up-to-date with the latest industry trends and changes in financial products and services

-Collaborate with team members to improve processes and enhance the overall customer experience

-Adhere to company policies and procedures at all times

Qualifications:

-High school diploma or equivalent; Bachelor's degree in Business, Finance or related field is preferred

-Excellent communication skills, both verbal and written

-Ability to handle high call volumes and work in a fast-paced environment

-Strong problem-solving and decision-making skills

-Proficient in using computer systems and software applications

-Ability to work flexible hours, including evenings and weekends if required

Location: Syndicate Of Applicators Tower, Abbaseya, Cairo