Back-Office Customer Support Representative

Job Description: RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We are currently seeking a Back-Office Support Representative to join our team on a full-time basis. As a Back-Office Support Representative, you will be responsible for providing administrative and operational support to our clients and internal teams. Your main duties will include data entry, document processing, and managing various back-office tasks to ensure smooth and efficient operations. Responsibilities: - Perform data entry and document processing tasks accurately and efficiently - Manage and maintain databases and records - Communicate with clients and internal teams to gather and process information - Assist in managing and organizing documents and files - Provide administrative support to various departments as needed - Handle and resolve customer inquiries and complaints in a timely and professional manner - Collaborate with team members to ensure tasks are completed accurately and on time - Identify and suggest process improvements to increase efficiency and productivity - Adhere to company policies and procedures at all times Requirements: - High school diploma or equivalent - Proven experience in a back-office support or administrative role - Strong computer skills, including proficiency in MS Office - Excellent communication and interpersonal skills - Attention to detail and accuracy - Ability to multitask and prioritize tasks effectively - Strong problem-solving and decision-making skills - Ability to work independently and as part of a team - Strong time management skills and ability to meet deadlines - Fluency in English and Arabic is preferred If you are a motivated and organized individual with a passion for providing exceptional support, we encourage you to apply for this exciting opportunity at RayaCX. We offer a competitive salary and benefits package, as well as opportunities for growth and development within our dynamic and fast-paced organization.