English Customer Service Advisor (Hurghada)

Position: English Customer Service Advisor

Role Type: Permanent role

Company Overview:

RayaCX is a leading customer experience management company based in Hurghada, Egypt. We provide exceptional customer service solutions to clients across various industries, helping them enhance their customer satisfaction and loyalty.

Job Description:

We are seeking an enthusiastic and customer-oriented English Customer Service Advisor to join our team in Hurghada. As a Customer Service Advisor, you will be responsible for providing excellent customer service and support to our clients in English.

Key Responsibilities:

- Handling incoming customer inquiries and resolving issues promptly and efficiently

- Providing accurate information and guidance to customers regarding products, services, and policies

- Maintaining a high level of professionalism and customer service at all times

- Building and maintaining strong relationships with customers to ensure their satisfaction and loyalty

- Escalating complex or unresolved issues to the appropriate department for further assistance

- Contributing to the continuous improvement of customer service processes and procedures

- Meeting and exceeding individual and team targets for customer satisfaction and productivity

- Adhering to company policies and procedures at all times

Requirements:

- Fluency in English (written and spoken)

- Previous experience in customer service or a similar role is preferred

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced and dynamic environment

- Strong problem-solving and decision-making skills

- Proficient in using computer systems and software

- Availability to work on a full-time basis, including weekends and holidays

- Flexibility to work in shifts, as per business requirements

- High school diploma or equivalent; additional education or certification in customer service is a plus

Benefits:

- Competitive salary and performance-based bonuses

- Comprehensive training and development programs

- Opportunities for career growth and advancement

- Fun and inclusive work environment

- Medical insurance and other employee benefits

If you are passionate about delivering exceptional customer service and want to be a part of a dynamic team, then we want to hear from you! Apply now to join our team as an English Customer Service Advisor in Hurghada.