Online Application Customer Service

Online Application Customer Service Representative

Company Overview:

RayaCX is a leading customer experience management company based in Cairo, Egypt. We specialize in providing high-quality customer service solutions for various industries, including technology, telecommunications, and e-commerce.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as an Online Application Customer Service Representative. In this role, you will be responsible for providing exceptional customer support to users of our online applications. You will be the first point of contact for any inquiries or issues related to our applications and will play a crucial role in ensuring customer satisfaction and retention.

Key Responsibilities:

- Respond to customer inquiries and provide timely and accurate resolutions via email, chat, and phone

- Collaborate with cross-functional teams to identify and resolve customer issues

- Maintain a high level of product knowledge to effectively assist customers with their inquiries

- Continuously monitor and report on customer feedback and suggest improvements to enhance the user experience

- Meet and exceed performance targets, including response time, resolution time, and customer satisfaction

- Keep accurate records of customer interactions and provide regular reports to management

- Stay up-to-date with industry trends and developments to provide the best possible customer service

- Adhere to company policies and procedures at all times

Qualifications:

- High school diploma or equivalent; Bachelor's degree in a related field is a plus

- Minimum of 1 year of experience in a customer service role, preferably in a call center or online support environment

- Excellent communication skills, both verbal and written, in English and Arabic

- Strong problem-solving and critical thinking skills

- Ability to multitask and manage time effectively

- Proficient in Microsoft Office and comfortable with using online applications

- Availability to work flexible hours, including weekends and holidays if needed

- Passion for providing exceptional customer service and a positive attitude

Benefits:

- Competitive salary and benefits package

- Opportunities for career growth and development

- Collaborative and diverse work environment

- Training and support to enhance skills and knowledge

- Employee discounts on company products and services

If you are passionate about customer service and have the skills and qualifications we are looking for, we encourage you to apply for this exciting opportunity at RayaCX. Join our team and be a part of shaping the future of customer experience management in Egypt.