Call Center Agent (EN)

Position: Call Center Agent (EN)

Company Overview:

RayaCX is a leading customer experience management company located in 6th of October City, Egypt. We provide exceptional customer service and support to our clients, helping them to build and maintain strong relationships with their customers. Our team is dedicated to delivering top-notch service and creating positive experiences for both our clients and their customers.

Job Summary:

We are seeking a highly motivated and customer-focused Call Center Agent (EN) to join our dynamic team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing product and service information, and resolving customer inquiries and complaints.

Key Responsibilities:

- Handle inbound and outbound calls in a timely and professional manner

- Provide accurate information about products and services to customers

- Identify and escalate priority issues to the appropriate team members

- Follow up on customer inquiries and complaints to ensure resolution

- Maintain a high level of customer satisfaction by exceeding expectations

- Meet or exceed individual and team performance goals

- Continuously improve knowledge of company products, services, and procedures

- Collaborate with team members to share best practices and improve overall performance

- Adhere to company policies and procedures at all times

Qualifications:

- High school diploma or equivalent

- Minimum of 1 year experience in a customer service or call center role 

- Excellent verbal and written communication skills in English

- Strong problem-solving and decision-making abilities

- Ability to multitask and work efficiently in a fast-paced environment

- Proficient in Microsoft Office and other computer applications

- Flexibility to work varying shifts, including weekends and holidays

- Ability to work independently and as part of a team

- Strong work ethic and a positive attitude

Benefits:

- Competitive salary

- Comprehensive training program

- Opportunities for career growth and development

- Health insurance

If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for the Call Center Agent (EN) position at RayaCX. We value diversity and equal opportunity, and we are committed to creating an inclusive workplace for all employees. Join our team and be a part of our success!