English Customer service advisor (Hurghada)

, Permanent Position: English Customer Service Advisor Company Overview: RayaCX is a leading customer experience management company based in Hurghada, Egypt. We provide exceptional customer service solutions to clients across various industries, helping them enhance their customer satisfaction and loyalty. Job Description: We are seeking an enthusiastic and customer-oriented English Customer Service Advisor to join our team in Hurghada. As a Customer Service Advisor, you will be responsible for providing excellent customer service and support to our clients in English. Key Responsibilities: - Handling incoming customer inquiries and resolving issues promptly and efficiently - Providing accurate information and guidance to customers regarding products, services, and policies - Maintaining a high level of professionalism and customer service at all times - Building and maintaining strong relationships with customers to ensure their satisfaction and loyalty - Escalating complex or unresolved issues to the appropriate department for further assistance - Contributing to the continuous improvement of customer service processes and procedures - Meeting and exceeding individual and team targets for customer satisfaction and productivity - Adhering to company policies and procedures at all times Requirements: - Fluency in English (written and spoken) - Previous experience in customer service or a similar role is preferred - Excellent communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Strong problem-solving and decision-making skills - Proficient in using computer systems and software - Availability to work on a full-time basis, including weekends and holidays - Flexibility to work in shifts, as per business requirements - High school diploma or equivalent; additional education or certification in customer service is a plus Benefits: - Competitive salary and performance-based bonuses - Comprehensive training and development programs - Opportunities for career growth and advancement - Fun and inclusive work environment - Medical insurance and other employee benefits If you are passionate about delivering exceptional customer service and want to be a part of a dynamic team, then we want to hear from you! Apply now to join our team as an English Customer Service Advisor in Hurghada.