Portuguese Customer Service Agent

Job Title:  Portuguese Customer Service Agent

Company: RayaCX

Location: 6th of October City, Egypt

Contact Details: Temporary, Full-time

RayaCX is a leading customer experience management company, providing innovative solutions to clients worldwide. We are currently seeking a Portuguese Call Center Agent to join our team at our location on the 6th of October City, Egypt.

As a Portuguese customer Service Agent, you will be responsible for providing exceptional customer service to our Portuguese-speaking clients. This is a temporary, full-time position with the potential for long-term employment.

Key Responsibilities:

- Answer incoming calls from Portuguese-speaking customers and assist with inquiries, complaints, and requests

- Handle customer concerns in a professional and timely manner, ensuring customer satisfaction

- Utilize company systems and resources to accurately and efficiently resolve customer issues

- Maintain a high level of product and service knowledge to effectively address customer inquiries

- Document all customer interactions and maintain accurate records

- Meet and exceed individual and team performance goals

- Collaborate with team members and other departments to improve overall customer experience.

Requirements:

- Fluent in Portuguese and English (written and spoken)

- Previous customer service or call center experience is preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Proficient in Microsoft Office and other computer applications

- Willingness to work flexible hours, including weekends and holidays

- Must be able to work on-site at our 6th of October City location

-Graduated, undergrads and gap year

We offer:

- Competitive salary and benefits package

- Comprehensive training and ongoing support

- A positive and collaborative work environment

If you are a fluent Portuguese speaker passionate about delivering exceptional customer service, we want to hear from you! Apply now to join our dynamic and diverse team at RayaCX.