Account Advisor

Job Title: Account Advisor

Company Overview:

RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We specialize in providing innovative and tailored solutions to help businesses improve their customer service and overall customer experience. Our team is dedicated to delivering exceptional service and building long-lasting relationships with our clients.

Job Overview:

We are seeking a highly motivated and experienced Account Advisor to join our team in 6th of October City. As an Account Advisor, you will be responsible for managing and developing relationships with our clients, ensuring their satisfaction and retention. You will act as a liaison between our clients and our company, providing them with exceptional service and support.

Key Responsibilities:

- Develop and maintain strong relationships with clients, understanding their needs and expectations

- Act as the main point of contact for clients, addressing any inquiries or concerns they may have

- Proactively monitor and analyze client accounts, identifying areas for improvement and providing solutions

- Collaborate with internal teams to ensure timely and accurate delivery of services to clients

- Prepare and present reports on client account performance and progress

- Identify opportunities for upselling and cross-selling our services to existing clients

- Stay updated on industry trends and best practices to provide clients with valuable insights and recommendations

- Maintain accurate records of client interactions and transactions in our CRM system

- Participate in client meetings, presentations, and events as needed

- Handle any escalations or issues with professionalism and find effective resolutions

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field

- Excellent communication and interpersonal skills

- Strong problem-solving and critical thinking abilities

- Proven track record of building and maintaining client relationships

- Ability to work independently and in a team environment

- Proficiency in Microsoft Office and CRM software

- Fluent in English and Arabic (written and spoken)

We Offer:

- Competitive salary and benefits package

- Career growth opportunities within a dynamic and growing company

- A collaborative and supportive work environment

- Continuous training and development programs

- Opportunity to work with leading companies and industries

- Fun company events and team building activities

If you are a self-motivated, customer-focused individual looking for a challenging and rewarding career, we would love to hear from you. Apply now to join our team at RayaCX and make a difference in the world of customer experience management.