Banking Customer Support Call Centre "First Line"

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our "First Line" department at RayaCX in Cairo, Egypt. As a member of our team, you will be responsible for providing exceptional customer service to our banking clients, ensuring their satisfaction and building strong relationships.

Key Responsibilities:

- Serve as the first point of contact for all banking customer inquiries and provide prompt, efficient, and accurate responses.

- Handle a high volume of incoming calls, emails, and chat messages from customers and assist them with their banking needs.

- Identify and escalate complex issues to the appropriate department for resolution.

- Maintain a thorough understanding of all banking products and services offered by the company.

- Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers.

- Collaborate with other team members to ensure a seamless customer experience.

- Meet and exceed individual and team performance targets and KPIs.

Qualifications:

- Bachelor's degree in Business Administration, Finance, or a related field.

- Excellent communication skills, both verbal and written, in English and Arabic.

- Strong problem-solving and decision-making abilities.

- Ability to multitask and work under pressure in a fast-paced environment.

- Proficient in using MS Office and customer service software.

- Willingness to work flexible hours, including weekends and holidays.

We Offer:

- Competitive salary and benefits package.

- Continuous training and development opportunities.

- A dynamic and collaborative work environment.

- Opportunities for growth and career advancement within the company.

If you are passionate about providing exceptional customer service and have a strong interest in the banking industry, we encourage you to apply for this position. Join our team at RayaCX and be a part of a company that values its employees and their contributions to our success.