Account manager (BPO)

Position: Account Manager (BPO) Company Overview: RayaCX is a leading Business Process Outsourcing (BPO) company providing exceptional customer experience solutions to clients worldwide. With a focus on innovation and technology, we help businesses of all sizes streamline their operations and enhance their customer interactions. Position Overview: We are seeking a highly motivated and experienced Account Manager to join our team. The ideal candidate will have a strong background in BPO and a proven track record of managing client accounts and driving business growth. This is a full-time position with opportunities for career growth and development. Key Responsibilities: - Manage and maintain relationships with assigned client accounts, serving as the main point of contact for all communication and inquiries - Develop a deep understanding of each client's business needs and objectives to provide tailored solutions and exceed expectations - Collaborate with cross-functional teams to ensure the delivery of high-quality services and meet client expectations - Monitor and analyze account performance, identifying areas for improvement and implementing strategies to increase client satisfaction and retention - Proactively identify new business opportunities within existing accounts and work towards expanding the scope of services provided - Prepare and present regular reports and updates on account performance to senior management - Stay up-to-date on industry trends and best practices to continuously improve service offerings and provide innovative solutions to clients - Ensure compliance with company policies and procedures, as well as industry regulations and standards Qualifications: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 3 years of experience in a BPO account management role - Strong understanding of BPO industry and trends - Excellent communication and interpersonal skills - Proven track record of managing client accounts and driving business growth - Ability to work independently and collaboratively in a fast-paced environment - Strong analytical and problem-solving skills - Proficient in Microsoft Office and CRM software - Flexibility to work outside of regular business hours when needed We Offer: - Competitive salary and benefits package - Career growth and development opportunities - Dynamic and inclusive work environment - Opportunity to work with top clients and cutting-edge technology - Continuous learning and training opportunities If you are a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our growing team at RayaCX.