Director, Emergency Services

Director, Emergency Services - San Antonio, TX

SHIFT: Full-time No Weekends

Methodist Hospital Northeast, a 207 licensed bed acute care facility, offers comprehensive healthcare services and a compassionate, caring environment to one of the fastest growing areas of the country. The hospital has undergone significant renovations to upgrade and expand the facility and its services to better meet the needs of northeast Bexar, Guadalupe and Comal Counties. From advanced cardiovascular care and neurosurgery to orthopedic and joint replacement surgeries, our goal is to continue providing an exceptional and family-oriented healthcare experience.

Job Summary

The Director of Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department.

Job Responsibilities

Service

• Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
• Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents.
• Advances the patient experience agenda in the Emergency Department.

People

• Coaches immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance.
• Adheres to all Human Resource policies.
• Effectively communicates departmental, organization and industry information to staff.
• Facilitates evidence based employee engagement practices.
• Effectively builds strong relationships and networks to deliver upon organizational and department goals.
• Participate in employee and patient rounding and identifies and mentors potential future leaders

Quality

• Enforces standards of emergency department care and develops processes to measure and ensure consistent compliance.
• Develops, implements, and evaluates an ongoing emergency services program which assures quality patient care consistent with the Hospital mission.
• Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
• Oversees a PI program that consistently monitors and evaluates critical aspects of care.
• Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
• Follows the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens.

Finance

• Seeks new program strategies and/or program enhancements which would expand patient services.
• Develops, prioritizes and defends a capital equipment requests.
• Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources.

Qualifications

Education & Experience:

• Bachelor's degree in nursing required
• Master's degree MHA, MSN, MBA, or related field preferred
• 3+ years of experience in emergency services required3+ years of experience in a leadership role preferred
• or equivalent combination of education and/or experience

Licenses, Certifications, & Training:

• Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation required
• Advanced Cardiac Life Support (ACLS) required
• Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) required
• Basic Life Support (BLS) required

Knowledge, Skills, Abilities, Behaviors:

• Knowledge of human resource management, program development, fiscal management skills, and familiarity with regulatory and accrediting agency standards preferred

General Comments

Additional Information

• Candidate must have ED experience, worked at a large volume ED, understands flow
• prefer an ED Director but if they are a seasoned 4+ years of experience in a Large facility ED, we would take a look.
• Over 60 FTE’s and 2 Mgrs
• ER Specs- 42 beds, 3 trauma rooms
• 80% admission from the ER
• 160-180/day pre COVID, 120-150 spots/ day now and increasing, 60% ESI level