IT - Business Process Designer

Designation: IT - Business Process Designer
Location: Nairobi - Kenya
Role Type: Full-Time

Role Purpose:

The Business Process Designer is responsible for designing, documenting, optimizing, and continuously improving end-to-end business processes across multiple functional areas of the organization (e.g., Sales, Procurement, Production, HR, Finance, Customer Service). The role supports strategic business initiatives by identifying process inefficiencies, recommending improvements, aligning workflows with business objectives, and supporting digital transformation through process mapping and standardization.

This individual acts as a cross-functional liaison between departments, applying process design methodologies and business analysis skills to drive operational efficiency, consistency, scalability, and compliance.

Key Responsibilities

1. Process Mapping & Documentation

• Lead the design and documentation of current and future-state business processes across various departments using standardized process modeling techniques.
• Facilitate workshops and interviews with key stakeholders to gather insights and clarify workflows.
• Create and maintain comprehensive process documentation, including process maps, standard operating procedures (SOPs), among others.

2. Process Improvement & Optimization

• Analyze business processes using Lean, Six Sigma, and other continuous improvement methodologies to identify bottlenecks, redundancies, delays, or cost drivers.
• Recommend and implement process improvements that improve efficiency, quality, service delivery, and cost-effectiveness.
• Support change management efforts to ensure successful adoption of new processes.

3. Cross-Functional Collaboration

• Partner with functional leaders and process owners to align process changes with strategic goals, regulatory requirements, and operational needs.
• Act as a bridge between business and IT teams for digital transformation initiatives, process automation, and system enhancements.
• Collaborate with project managers, analysts, and technical teams to ensure process improvements are integrated with systems and tools.

4. Process Governance & Standardization

• Support the establishment of process governance frameworks and best practices across departments.
• Ensure processes are standardized across the organization where appropriate, while accounting for necessary variations.
• Monitor compliance with documented processes and recommend improvements as business needs evolve.

5. Performance Measurement & Reporting

• Define KPIs and process performance indicators for critical processes.
• Track performance against benchmarks, identify trends, and support corrective actions where needed.
• Develop and present reports or dashboards for senior management on process performance, improvement initiatives, and operational efficiencies.

6. Digital Enablement & Automation

• Identify opportunities for process automation, digitization, and integration with enterprise systems (e.g., ERP, CRM, workflow tools).
• Support the implementation of digital solutions, ensuring processes are optimized for technology enablement.
• Collaborate with IT and transformation teams to test and validate system-driven process changes.

7. Change Management & Training

• Assist in the development of training materials and user guides for new or updated processes.
• Conduct training sessions or workshops for process users and stakeholders.
• Champion a culture of continuous improvement, knowledge sharing, and process ownership.

Key Deliverables

• Documented process maps
• Process improvement proposals and business cases
• SOPs and process manuals
• Training materials for new/updated processes
• Performance reports on process KPIs and improvement outcomes
• Recommendations for automation or digital enablement

Qualifications & Experience

Education:

• Bachelor's degree in IT, Business Administration, Operations Management, Information Systems, or a related field.
• Certification in Lean, Six Sigma (Green/Black Belt), BPM (Business Process Management), or related frameworks is an added advantage.

Experience:

• 4+ years of experience in business process design, improvement, or operational excellence roles.
• Demonstrated experience in cross-functional process mapping and improvement within complex or matrixed organizations.
• Experience working with enterprise systems such as ERP, CRM, or workflow automation tools.
• Prior exposure to digital transformation, automation (e.g., RPA), or systems implementation projects is desirable.

Core Competencies & Skills

• Process Design Expertise Strong skills in modeling, analyzing, and optimizing processes using tools like Figma, Visio, Kissflow, Lucidchart, or ARIS.
• Analytical Thinking Strong problem-solving abilities with a data-driven and root-cause analysis mindset.
• Project Management Ability to manage or support process improvement projects across multiple functions.
• Collaboration & Facilitation Skilled in leading workshops and coordinating with cross-functional teams.
• Communication Strong written and verbal communication skills, with the ability to present findings and influence decision-makers.
• Systems Thinking Ability to understand the interdependencies of people, process, and technology across an organization.
• Attention to Detail High standards for documentation accuracy and process clarity.