Role Summary

Were looking for an ICT Lead to own day-to-day IT operations across a hybrid workforce in a high-availability iGaming environment. Youll ensure secure, reliable infrastructure, lead support operations, and continuously improve IT service delivery.

Key Responsibilities

• Own ICT operations: endpoint management, identity/access, networks, collaboration tools, and IT support.
• Lead IT service delivery (ticketing, SLAs, escalation, root-cause analysis, vendor coordination).
• Drive security best practices across IT operations (device compliance, patching, MFA, least privilege).
• Manage onboarding/offboarding, hardware lifecycle, and IT asset management.
• Partner with Security/Compliance to maintain controls aligned with regulated operations.
• Plan improvements: standardisation, automation, documentation, and resilience.

Requirements (Must-Have)

• Proven ICT/IT operations leadership experience within iGaming (mandatory).
• Strong Microsoft ecosystem knowledge (M365, Azure AD/Entra, Intune/Endpoint Manager).
• Experience with networks (LAN/WAN/VPN/Wi-Fi), endpoint security, and identity/access controls.
• Vendor management and support process ownership (ITIL-aligned is a plus).
• Comfortable supporting a 24/7 operational mindset (on-call/escalation when needed).

Nice to Have

• Security tooling experience (EDR, SIEM coordination, DLP, conditional access).
• Scripting/automation (PowerShell), zero-trust initiatives, ISO/SOC exposure.

What We Offer

• Hybrid setup in Malta
• Ownership of IT ops in a fast-paced, regulated environment
• Opportunity to modernise and scale ICT capability