Director, Human Resources

Open in Malaysia since 2013, our client is an American fast food restaurant chain currently with 90+ outlets in Malaysia.

Director of HR (Head)

Reporting to General Manager & COO.

Oversee 90 restaurants in Malaysia with approximately 1500+ workforce including Head Office. Lead a team of 8 HR personnel.

Talent Management & Retention

• Sourcing, selection and hiring of the right talent to support the Company expansion.
• Working on Talent Management and Succession Planning to establish a talent pool to support business expansion.
• Oversee the recruitment plan for new restaurant and existing restaurant.
• Partnering with Operations Managers to build a sustainable workforce and drive operational excellent in terms of labor cost and quality hiring.
• Engage and collaborate with the university and colleges for future talent pipeline.
• Negotiate better rates with recruitment agencies/ executive search firms.
• Successfully revamped the employee survey system to improve the survey accuracy.

Compensation & Benefits/ Welfare

• Review the benefits/ salaries are competitive in the market as employer.
• Work on yearly performance appraisal, increment and bonus payout.
• Work on incentive plan for restaurants operations.
• Provide insights of employee welfare to Group HR.
• Build good working culture and better team spirit through celebrate success and festive celebration.
• Oversee the employee welfare activities are carry out diligently.

Performance Management

• Act as an advisor/ coach to line managers in managing Performance Improvement Plan.
• Act as an advisor/ coach to line managers for goal setting and communicate with the employee for annual review/ KPI setting
• Responsible in annual increment/ bonus payout exercise

Industrial Relation & Employee Relation

• Oversee or handle Domestic Inquiry for severe disciplinary cases.
• Act as an advisor to line managers and business partner for handling staffs issues and industrial relation matters.
• Engage the employee via formal & informal channel and follow up with action plan.
• Review and analyze the insights to improve employee morale and retention purpose.

Payroll

• Review, monitor and analyze monthly labour cost to provide key insight of payroll management.