Description:
Role Responsibilities (Technical): Manage, configure and upgrade a wide variety of security technologies (please see below for the security products) Respond to managed security technologies fault alerts and/or customer escalation Troubleshoot product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues Perform incident/problem escalation within SLA to internal technical teams or external product vendor Prepare and submit Incident Reports on high severity incidents Respond to …