Job Openings IVR (Programmer Analyst)

About the job IVR (Programmer Analyst)

Job Location: Fairfax, Virginia, United States (Onsite/Offsite)

  • Provide IVR, Contact and Call Center support to agencies and staff. 
  • Provide, plan and design Visio diagrams for call flows. 
  • Analyze business processes issues and problems for consultant assistance and system users. 
  • Conduct systems test, measurements of the systems ability to manage applications. 
  • Provide visual aid to demonstrate call handling and information resources to organizations. 
  • Provide maintenance and support to agencies on troubleshooting and system outages. 
  • Provide self service transactions, live support on issues and application errors.

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