Senior Customer Relationship Manager - Real Estate

Our client is a leading real estate development company in Dubai, known for delivering innovative and high-quality projects. They are seeking a Senior Customer Relationship Manager who can effectively plan and manage relationships with owners and suppliers, ensuring exceptional customer satisfaction.

Role Overview:

As the Senior Customer Relationship Manager, you will report directly to the CEO and the Head of Sales and Leasing. The ideal candidate will possess a proactive and strategic approach to manage and nurture relationships with suppliers, buyers, and owners associations. You will play a pivotal role in community and property management, ensuring smooth operations and high customer satisfaction.

Key Responsibilities:

• Develop and implement strategies to manage relationships with suppliers, buyers, and owners associations.
• Oversee community management and property management functions to ensure seamless operations.
• Maintain strong connections with owners associations, ensuring compliance and smooth collaboration.
• Handle customer inquiries and issues promptly and effectively.
• Coordinate with internal teams to ensure consistent and high-quality customer service.
• Conduct regular meetings with stakeholders to understand their needs and address any concerns.
• Monitor and analyze customer feedback to improve services and customer satisfaction.
• Prepare and present reports to senior management on customer relationship status and performance.

Requirements:

• Bachelors degree in Business Administration, Property Management, or a related field.
• Minimum of 6 - 8 years of experience in customer relationship management within the real estate or property management sector.
• Proven experience in community management and property management.
• Strong knowledge of owners associations and relevant regulations.
• Excellent communication and interpersonal skills.
• Ability to manage multiple stakeholders and resolve conflicts effectively.
• Strategic thinker with strong problem-solving skills.
• Proficiency in CRM software and other related tools.