Customer Care Executive - Technical

Job Overview:

We are seeking a highly skilled and motivated Customer Care Executive - Technical to join our client's team. The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch customer service and technical support to our clients. This role will be responsible for handling technical queries, troubleshooting technical issues, and providing timely and effective solutions to our customers.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolve technical issues and provide solutions to customers in a clear and concise manner

- Collaborate with other teams to escalate and resolve complex technical issues

- Document and track all customer interactions and resolutions in our CRM system

- Identify and report recurring technical issues to the appropriate teams for further investigation and resolution

- Provide product knowledge and training to customers as needed

- Maintain a high level of customer satisfaction by meeting and exceeding customer expectations

Qualifications:

- Only B.Tech / B.E / BCA or a related field Need apply.

- Minimum of 1 years of experience in a customer support role is must.

- Strong technical background and understanding of software and hardware systems

- Excellent communication skills, both verbal and written

- Flexible to work in 24 / 7  environment.

- Strong problem-solving and critical thinking skills

- Experience with CRM systems and ticketing systems is preferred

- Ability to multitask and manage time effectively in a fast-paced environment

- Customer-centric mindset with a passion for providing exceptional customer service

We offer a competitive salary, comprehensive benefits package, and a dynamic work environment where you can grow and develop your skills. If you are a customer-focused individual with a strong technical background & can join immediately, we would love to hear from you. Apply now to join our team as a Customer Care Executive - Technical and be a part of our mission to provide excellent customer service and technical support to our clients.