CCE ( Telugu, Kannada, Malayalam)

Position: Customer Care Executive (Regional Language)

Job Description:

We are looking for a Customer Care Executive who is fluent in a regional language of KANNADA , MALALYALAM AND TELUGU with common language of HINDI to join our team in Noida. The ideal candidate will be responsible for handling customer inquiries and providing support in their native language. The role requires excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

- Responding to customer inquiries and resolving their issues in a timely and professional manner

- Providing support and assistance to customers in their native language

- Building strong relationships with customers to ensure their satisfaction and loyalty

- Collaborating with other departments to address customer concerns and improve overall customer experience

- Maintaining accurate records of customer interactions and transactions

- Identifying and escalating complex issues to the appropriate departments for resolution

- Staying updated on company products, services, and policies to provide accurate information to customers

- Meeting or exceeding customer service goals and targets set by the company

Requirements:

- Fluency in a regional language (Hindi, Telugu, Kannada, etc.)

- Excellent communication skills, both verbal and written

- Prior experience in customer service or a similar role is preferred

- Strong problem-solving and decision-making skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Customer-centric mindset with a strong focus on providing excellent service

- Proficiency in using computers and various software applications

- Willingness to work in rotational shifts, including weekends and holidays

- Minimum education qualification of a high school diploma or equivalent

Benefits:

- Competitive salary package

- Comprehensive training and development programs

- Friendly and supportive work environment

- Opportunities for growth and advancement within the company

If you are a fluent speaker of a regional language and possess excellent customer service skills, we would love to have you on our team. Apply now and join us in providing top-notch services to our clients.