Customer Support (Premium)

Job Description:

Required Immediate Joiners Customer Support Executive for Samsung & Havells Clients to join our team at NOIDA. Graduates ( Any Discipline) with minimum ONE YEAR experience & English Proficiency is must.  The ideal candidate will be responsible for handling customer inquiries and providing support. 

Key Responsibilities:

- Responding to customer inquiries and resolving their issues in a timely and professional manner

- Providing support and assistance to customers in their native language

- Building strong relationships with customers to ensure their satisfaction and loyalty

- Collaborating with other departments to address customer concerns and improve overall customer experience

- Maintaining accurate records of customer interactions and transactions

- Identifying and escalating complex issues to the appropriate departments for resolution

- Staying updated on company products, services, and policies to provide accurate information to customers

- Meeting or exceeding customer service goals and targets set by the company

- Excellent communication skills, both verbal and written

- Prior experience in customer service or a similar role is preferred

- Strong problem-solving and decision-making skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Customer-centric mindset with a strong focus on providing excellent service

- Proficiency in using computers and various software applications

- Willingness to work in rotational shifts, including weekends and holidays.

Shifts:

-For Male 24*7 (Last shift 4 pm to 1 am) for Females 6 am to 8 pm (Any 9 hours window) No transport during odd hours shifts

If you are a fluent speaker of a regional language and possess excellent customer service skills, we would love to have you on our team. Apply now and join us in providing top-notch services to our clients.