Customer Care Agent

Industry: Services

Location: Malta

Basis: Full time

Remuneration: Salary

Main Duties:

• Resolve customer queries via phone
• Manage communications via Facebook, web, and email
• Handle complaints with professional courtesy
• Log and escalate issues to relevant departments
• Maintain handling time and quality standards
• Provide backup front-desk coverage
• Assist with additional business needs as required

What skills do you need?

• Minimum O-Level standard
• Fluent in written and verbal Maltese and English (both are a requirement)
• Flexible to work shifts
• Proficient in MS Word and Excel
• Strong problem-solving and teamwork abilities
• High level of accuracy and attention to detail

Eligibility to work in the EU is a must

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