Operations & Programme Executive

Industry: Tourism-English Language School

Location: Malta

Basis: Full time

Remuneration: Salary

Main Duties:

• Leadership: Guide junior staff, support colleagues
• Supplier Management: Assist with accommodations, excursions, review agreements and supplier relations
• Operations: Coordinate logistics (transport, accommodation, etc.), manage bookings, oversee emergency phone, problem-solve, generate reports
• Administration: Manage bookings, registrations, and participant records
• Communication & Reporting: Communicate with participants/parents, prepare reports, request class lists, communicate with foreign group leaders
• Quality Assurance: Evaluate program effectiveness through surveys and feedback and implement improvements
• General Duties: Fulfill SOPs, cover staff shortages

Additional Tasks:

• Communication: Interact with staff and students as needed
• Support: Attend meetings, cover for absent staff
• Collaboration: Advise colleagues, uphold school ethos
• Flexibility: Work contracted hours, including occasional overtime and emergency phone coverage
• Development: Participate in training and team events

What Skills do you need?

• Bachelor's degree or equivalent
• Excellent English communication skills
• Intermediate or professional level in Italian would be preferred
• Proven experience in program management (youth programs preferred)
• Familiarity with youth safety protocols
• Proficiency in Microsoft Office 365
• Organized and detail-oriented, whilst calm under pressure
• Independent and problem-solving, with strong interpersonal and leadership skills

Eligibility to work in the EU is a must

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