About the job Customer Support Specialist,PH
About the job Customer Support Specialist
Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data?
Qashier is looking for a Customer Support Specialist to support our growth!
We are a dynamic and fast-growing team excited about commerce, retail, and payments and the opportunity to transform these industries with data and technology.
Responsibilities:
- Off-site troubleshooting, technical issue verification, and solving our merchants' concerns through phone, email, and live chat within target SLAs
- Partner with our merchants to effectively resolve issues through phone virtual meetings.
- Log merchants feature requests and feedback to the product team.
- Route leads and issues to the appropriate team (E.g., Sales lead to the Sales team, bugs to the Product Team, etc.) using established processes.
- Answer how-to questions, offer workarounds, and solve issues as soon as possible.
- Show composure, resilience, professionalism and flexibility.
Responsibilities:
- Minimum 1 year of experience in Customer Support, preferably in B2B
- Passionate about technology, startups, Fintech, and the retail space
- Strong interpersonal skills with good bilingual oral skills
- A keen attention to detail and customer service oriented
- Strong creative problem-solving skills
About Qashier
Qashier (qashier.com) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.
Ready to take the leap and make an impact in the exciting world of FinTech? Click 'Apply' or reach out to joeanne.donato@qashier.com to start the conversation.