Customer Support Specialist (TH)

Responsibilities

• Develop deep knowledge of Qashier’s hardware, software and suit of services
• Partner with our merchants to effectively resolve issue through phone, email and live chat
• Answer how to questions and help merchants navigate a variety of tools within Qashier
• Diagnose hardware and software issues and engage with our Product and Engineering teams using established processes
• Collaborate with internal team such as Account Managers and Sales team, and identify opportunities for existing customers to use more of our platform or services

Requirements

• Bachelor’s degree in any related fields
• Fresh graduate are welcome
• Able to work 5 days a week (including weekends)
• Able to work in shift which are 9:00-18:00, 13:30- 22:30
• Proficient in English
• Excellent communication and problem-solving skills
• Service-oriented and Patience when handling tough cases