Merchant Growth (Fluent English) - Bangkok, TH

We are looking for passionate individuals that can spearhead the growth of the company through optimizing revenue growth and retention with our existing merchants. If you have knowledge and/or a keen interest in the area of point of sale, payment systems, account management, and B2B sales, this role might be for you.

Responsibilities:

- Expand the relationship with existing merchants by proposing solutions that meet their objectives.

- Leverage upsell and renewal opportunities: You'll be advising merchants on new features and use cases within our platform to drive upsell opportunities into new features or higher subscriptions and convert existing customers to annual subscriptions.

- Expand and grow payment volumes: You will leverage data to identify opportunities to further grow payment volumes for us and our merchants.

- Churn management: Understand patterns and data to predict potential churn trends and come up with stop gap measures.

- Troubleshooting potential issues that may arise on the merchants end. Work closely with the product development team on IT related issues.

Requirements:

- Able to converse fluently in English

- Min 2 years of experience in sales or account management/customer success experience.

- Passionate about technology, fintech, and the F&B and retail space

- Strong interpersonal skills with good bilingual oral skills and readiness to go the extra mile for our merchants (local languages)

- Highly driven and energetic individuals with a strong willingness to learn

- Independent and driven

- Keen attention to detail

- Analytical thinking/troubleshooting skills