Technology Manager

Role Summary

We are seeking a Technology Manager to lead digital platforms, marketing technology, analytics tracking, and technical project delivery that drive business growth and campaign success. This role is ideal for a tech-savvy professional who enjoys turning business needs into scalable digital solutions while collaborating with cross-functional teams and stakeholders.

Core Responsibilities

Digital Technology & Platform Management

• Manage the technical implementation of websites, landing pages, digital platforms, campaign tools, forms, integrations, and other technology-driven initiatives.
• Oversee the setup, testing, deployment, and optimization of digital platforms to ensure functionality, reliability, speed, usability, and scalability.
• Ensure proper implementation of tracking tags, pixels, conversion events, UTM structures, analytics requirements, and reporting workflows.
• Support technical requirements for digital campaigns, performance marketing initiatives, CRM workflows, lead generation activities, and automation projects.
• Recommend improvements to enhance website performance, campaign measurement, user experience, data accuracy, and operational efficiency.

Technical Project Delivery

• Translate business, client, and campaign requirements into clear technical briefs, timelines, workflows, and implementation plans.
• Coordinate with developers, designers, media teams, account managers, analytics teams, and third-party vendors to ensure timely and accurate project delivery.
• Manage multiple technical projects from planning and development to QA, launch, monitoring, and post-launch optimization.
• Identify project risks, dependencies, technical constraints, and resource requirements early in the project lifecycle.
• Maintain proper documentation, including QA checklists, technical specifications, access records, implementation guides, and handover materials.

Analytics, Tracking & Reporting Enablement

• Ensure accurate data capture across websites, landing pages, lead forms, CRM platforms, advertising channels, and reporting dashboards.
• Work with media, analytics, and account teams to validate campaign tracking, attribution, conversion events, and reporting accuracy.
• Support dashboard development and reporting automation using tools such as Google Analytics 4, Google Tag Manager, Looker Studio, Power BI, or similar platforms.
• Troubleshoot data discrepancies, broken tags, platform issues, form errors, and conversion tracking concerns.
• Establish technical standards for measurement, tagging, data collection, reporting governance, and quality assurance.

Stakeholder & Vendor Management

• Serve as the technical point of contact for internal teams, clients, developers, platform providers, and technology vendors.
• Provide technical feasibility inputs during campaign planning, client discussions, proposals, and project scoping.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.
• Manage vendor deliverables, timelines, service quality, and technical outputs.
• Ensure that all technology-related work aligns with business objectives, client expectations, brand requirements, data privacy standards, and project timelines.

Team Leadership & Process Improvement

• Lead, guide, or coordinate technical team members, developers, specialists, or external partners as needed.
• Improve internal workflows related to technical briefing, QA, deployment, tracking implementation, troubleshooting, and issue resolution.
• Promote best practices in digital technology, documentation, testing, security, accessibility, and performance optimization.
• Stay updated on emerging tools, AI-enabled platforms, marketing technology trends, analytics standards, and digital transformation practices.
• Support continuous improvement initiatives that strengthen technology capability, service delivery, and operational efficiency.

Key Requirements & Qualifications

Requirements & Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Digital Marketing, or a related field.
• Minimum of 5 years of experience in digital technology, marketing technology, web platforms, technical project management, or digital operations, preferably within an agency, e-commerce, or fast-paced digital environment.
• Strong understanding of web technologies, CMS platforms, analytics tracking, campaign implementation, platform integrations, and CRM systems.
• Hands-on experience with tools such as Google Analytics 4, Google Tag Manager, Looker Studio, CRM platforms, and project management tools.
• Ability to translate business and campaign requirements into effective technical solutions and implementation plans.
• Strong project management, stakeholder management, troubleshooting, communication, and problem-solving skills.
• Experience managing multiple projects, vendors, and cross-functional teams while ensuring quality, accuracy, and timely delivery.
• Working knowledge of HTML, CSS, JavaScript, APIs, or similar web technologies is an advantage.
• Familiarity with platforms such as HubSpot, Salesforce, WordPress, Shopify, Webflow, or marketing automation tools is a plus.
• Knowledge of Agile methodologies, paid media platforms, AI-enabled tools, or relevant industry certifications is an advantage.