Retail Officer for Maison

About the Job

Step into a premium retail role where you engage high-value clients, deliver personalized experiences, and drive sales through relationship-building and strategic client engagement.

Key Responsibilities

Sales & Client Experience

• Drive client acquisition and conversion lead to successful sales
• Deliver tailored, high-touch service to VIP and high-net-worth clients
• Conduct private viewings and personalized selling sessions
• Organize exclusive client events and engagement activities
• Achieve monthly and annual sales targets

Operations & Showroom Excellence

• Ensure seamless end-to-end client journey in the showroom
• Maintain showroom standards, ambiance, and overall presentation
• Implement SOPs and monitor team execution
• Coordinate with internal teams and external suppliers
• Manage reports, inventory, and daily operations efficiently

Client Engagement & Partnerships

• Develop initiatives to increase walk-ins and client engagement
• Execute client appreciation programs for loyal clients
• Build partnerships with lifestyle and hospitality partners
• Represent the brand in events and external engagements

Team Support & Development

• Train and guide team members on service standards and SOPs
• Support performance improvement through coaching and feedback

Qualifications

• Experience in retail, luxury sales, or client-facing roles
• Strong customer service and relationship management skills
• Excellent communication and presentation skills
• Comfortable handling high-end clientele with professionalism
• Highly organized and detail-oriented
• Experience in CRM or retail systems is a plus

Benefits

• Competitive salary package
• Exposure to premium retail and high-value clients
• Career growth in a dynamic and client-focused environment

Why Join Us

• Work with high-value clients in a premium retail setting
• Be part of curated client experiences and exclusive events
• Grow your career in luxury sales and relationship management
• Join a team that values service excellence and professionalism