Recruitment Operations Lead

The Recruitment Operations Lead will oversee and optimize end-to-end recruitment operations, ensuring delivery excellence for client hiring goals. This role leads a team of recruitment consultants, drives operational efficiency in RPO processes, and serves as a key partner to clients and internal stakeholders.

Key Responsibilities:

• Lead and mentor recruitment consultants to achieve client hiring objectives and operational KPIs.
• Manage end-to-end recruitment operations: sourcing, screening, interviewing, and offer management.
• Build and maintain strong client relationships, acting as the primary point of contact.
• Monitor SLA delivery, time-to-fill, fill rates, and overall recruitment productivity.
• Develop and implement talent sourcing strategies to ensure a robust candidate pipeline.
• Prepare reports on team performance, hiring progress, and client satisfaction.
• Drive continuous improvement initiatives within recruitment operations to optimize efficiency and quality.

Education:

• Bachelors degree in Business, Communications, Human Resources, or related field.

Experience:

• Minimum 5 years of full-cycle recruitment experience, preferably within RPO or recruitment operations.
• At least 3 years in people management or team leadership roles.
• Proven experience managing recruitment operations in a client-facing environment.

Skills & Competencies:

• Strong leadership and team management capabilities.
• Expertise in end-to-end recruitment processes and RPO operations.
• Excellent communication, stakeholder management, and client engagement skills.
• Results-driven, client-focused, and consultative mindset.
• Proficiency in MS Excel and familiarity with recruitment tools/platforms.
• Strong problem-solving skills, high stress tolerance, and a strong work ethic