ServiceNow Platform Developers

About the Role

We are seeking an experienced ServiceNow Platform Developer to lead the design, development, and optimization of enterprise-level ServiceNow solutions within a global environment.

This role is responsible for architecting scalable solutions across ITSM, ITOM, and ITAM modules, driving platform integrations, implementing AI-driven automation, and ensuring data integrity across systems. The ideal candidate brings strong technical expertise, systems thinking, and the ability to collaborate with cross-functional stakeholders to deliver robust, future-ready solutions.

Key Responsibilities

Platform Design & Development

• Design, develop, and implement ServiceNow solutions across ITSM, ITOM, and ITAM modules, including Incident, Problem, Change, Request, and Knowledge Management.

• Configure and optimize workflows using ServiceNow Workflow Data Fabric and scripting tools.

• Implement new modules, architectural enhancements, and platform improvements.

• Ensure platform scalability, stability, and performance optimization.

Integration & Data Management

• Design and maintain integrations using APIs, web services, and middleware technologies.

• Monitor, troubleshoot, and resolve integration issues proactively.

• Ensure data consistency, integrity, and compliance across integrated systems.

• Support and optimize CMDB data models and service mappings for accurate reporting and impact analysis.

• Conduct regular integration audits to ensure alignment with business and compliance requirements.

Automation & Innovation

• Implement AI-driven automation features, including Now Assist for ITSM.

• Drive continuous improvement initiatives to enhance system performance and reliability.

• Stay updated with ServiceNow releases and recommend platform enhancements.

Collaboration & Governance

• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.

• Provide technical support and troubleshooting for ServiceNow-related issues.

• Support preparation for Change Management and Architecture Review Board meetings.

• Maintain proper documentation of configurations, integrations, and development standards.

• Ensure compliance and governance within ServiceNow Workflow Data Fabric.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, or a related discipline (preferred).

Experience

• Minimum of 5 years of hands-on experience in ServiceNow development and IT systems integration.

• Proven experience implementing enterprise-level ServiceNow solutions in complex environments.

Certifications

• Relevant ServiceNow certifications preferred (e.g., CSA, CIS-ITSM, CAD).

Technical Expertise

• Strong proficiency in ServiceNow development, configuration, and scripting.

• Experience with APIs, web services, middleware, and enterprise integrations.

• Solid understanding of CMDB architecture and service mapping.

• Experience implementing automation and AI capabilities within ServiceNow environments.

Preferred Competencies

• Strong project and stakeholder management experience.

• Excellent communication skills with the ability to explain complex technical concepts clearly.

• Customer-centric mindset with a focus on solution quality and business impact.

• Self-driven, highly motivated, and adaptable in global, matrixed environments.

• Strong analytical thinking and problem-solving capabilities.