Learning and Development & HR Operations Associate

About the Role

We are looking for a highly organized, detail-oriented, and service-driven Learning and Development & HR Operations Associate to support employee training, learning administration, onboarding, and day-to-day HR operations.

In this role, you will coordinate training programs, manage learning records, assist new employees, and provide administrative support to ensure smooth HR processes and a positive employee experience.

The ideal candidate has a background in Learning and Development (L&D), HR Operations, Training Coordination, or HR Administration, with strong organizational and communication skills.

Key Responsibilities

Learning and Training Coordination

• Coordinate employee training programs, classroom sessions, and learning activities based on business requirements.
• Facilitate employee registration for local and international training programs.
• Work closely with regional learning teams, trainers, and internal stakeholders to coordinate training schedules and requirements.
• Arrange training logistics, including venues, materials, printing, and other administrative needs.
• Distribute training schedules, course assignments, and joining instructions to employees.
• Monitor employee participation and completion of assigned training programs.

Learning Management System (LMS) Administration

• Create, update, and maintain training courses and class records in the Learning Management System (LMS).
• Assign learning courses to employees and track training completion.
• Coordinate with technical support teams to resolve LMS-related concerns.
• Maintain accurate training records and support learning administration activities.

HR Concierge and Employee Onboarding

• Serve as an HR support contact for new employees, responding to HR-related inquiries and providing guidance.
• Assist with employee onboarding activities to ensure a smooth and positive new-hire experience.
• Conduct office tours and provide basic workplace orientation to new joiners.
• Coordinate with internal departments to address employee concerns and administrative requests.
• Support day-to-day HR service delivery and employee experience initiatives.

HR Administrative and Event Support

• Provide administrative and logistical support for HR activities, internship programs, graduate hiring events, and career fairs.
• Coordinate event arrangements, documentation, materials, and other operational requirements.
• Support employee engagement activities and other HR initiatives as assigned.

Training Compliance and Expense Administration

• Monitor employee completion of mandatory training and coordinate with relevant departments to support compliance requirements.
• Track training-related expenses and onboarding costs.
• Process invoices, payment requests, and supporting documentation for learning and HR-related activities.
• Coordinate with internal teams and training providers regarding payment and administrative requirements.
• Maintain accurate training, onboarding, and expense records.

Qualifications

• Bachelor's degree in Psychology, Human Resource Management, Business Administration, or a related field.
• Experience in Learning and Development, HR Operations, HR Administration, Training Coordination, Employee Onboarding, or HR Shared Services.
• Familiarity with training administration, employee services, and general HR processes.
• Experience using Learning Management Systems (LMS), HR Information Systems (HRIS), or similar platforms is an advantage.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Strong organizational, communication, coordination, and time management skills.
• Detail-oriented, proactive, and capable of handling multiple tasks and deadlines.
• Comfortable coordinating with different departments and regional stakeholders.
• Strong customer service mindset with the ability to handle employee inquiries professionally and confidentially.