WE ARE HIRING: BRANCH MANAGER

Locations: Makati | San Juan | Davao City
Department: Operations
Employment Type: Full-Time

LEAD. GROW. DELIVER EXCEPTIONAL SERVICE.

We are looking for a Branch Manager who is passionate about people, sales, operations, and delivering an exceptional customer experience.

As Branch Manager, you will take the lead in ensuring the smooth, efficient, and profitable day-to-day operation of the branch. You will be responsible for achieving sales targets, developing your team, maintaining operational excellence, and ensuring that every client receives the high-quality service experience our brand is known for.

If you are a hands-on leader who thrives in a fast-paced wellness and grooming environment, we'd love to hear from you!

KEY RESPONSIBILITIES

Sales & Business Management

• Drive the achievement of daily, weekly, and monthly sales targets.
• Monitor individual and branch sales performance and identify opportunities for growth.
• Prepare and submit monthly sales performance and analysis reports.
• Develop and implement action plans to achieve sales objectives.
• Conduct market and competitor studies to identify business opportunities.
• Set individual sales targets for team members and monitor their performance.
• Recommend sales, promotional, and customer acquisition strategies to increase revenue and foot traffic.
• Promote company services, products, campaigns, promotions, and retail offerings.

Branch Operations

• Ensure the smooth, efficient, and continuous operation of the branch.
• Lead daily opening and closing procedures and ensure compliance with established standards.
• Maintain accurate and organized branch files, reports, logbooks, permits, and other documentation.
• Monitor staff attendance, schedules, shifts, overtime, leaves, and manpower requirements.
• Ensure adequate staffing during operating hours to maximize service capacity and sales opportunities.
• Conduct daily cash audits and ensure proper handling and timely deposit of cash sales.
• Safeguard cash funds, credit card summaries, gift cards, keys, and other company assets.
• Monitor operating supplies and ensure timely replenishment.
• Prepare petty cash replenishment reports and submit required documents on time.
• Coordinate branch concerns with the Area Operations Manager and other support departments.
• Work closely with Mall Administration, Facilities, Accounting, Marketing, and HR.
• Identify operational issues and implement corrective and continuous improvement action plans.
• Ensure compliance with company systems, policies, procedures, security standards, and regulatory requirements.
• Maintain excellent housekeeping, cleanliness, visual merchandising, and overall branch presentation.
• Ensure rooms, equipment, machines, and facilities are safe, functional, and properly utilized.

Inventory Management

• Monitor branch inventory and update inventory records regularly.
• Ensure proper inventory counting and declaration according to company protocols.
• Monitor supplies and consumables and maintain required minimum stock levels.
• Safekeep delivery, transfer, and inventory-related documents.
• Ensure proper implementation of inventory management systems and procedures.

Customer Service Excellence

• Ensure consistent delivery of exceptional customer service.
• Handle and resolve customer complaints and concerns promptly and professionally.
• Build and maintain positive relationships with clients, guests, prospective customers, and team members.
• Ensure all employees consistently follow customer service standards.
• Educate staff on effective complaint handling, service recovery, and upselling of packages and services.
• Monitor treatment and service delivery to ensure services are completed on time and properly accounted for.
• Ensure therapists and branch staff are aligned in delivering consistent service and communicating accurate information to clients.
• Approve or recommend appropriate service recovery and discount solutions within company guidelines.

People & Team Management

• Lead, motivate, coach, and develop branch employees.
• Conduct employee performance reviews and provide constructive feedback.
• Ensure employees are properly trained on service standards, sales techniques, and operational procedures.
• Address employee concerns and maintain a positive and professional work environment.
• Recommend hiring, disciplinary action, dismissal, or additional training when necessary.
• Ensure proper manpower scheduling, staffing levels, and employee rotations.
• Build a team culture focused on accountability, teamwork, sales performance, and customer service excellence.

Compliance & Continuous Improvement

• Ensure all branch permits, licenses, reports, and regulatory documents are complete and properly maintained.
• Ensure compliance with company policies, operational standards, security procedures, and safety guidelines.
• Conduct daily pre-operation checks covering cleanliness, orderliness, equipment, staff readiness, and branch presentation.
• Ensure proper use of company systems and operational tools.
• Identify opportunities to improve processes, efficiency, sales performance, and overall branch profitability.
• Submit all required reports accurately and within established deadlines.
• Coordinate and implement approved initiatives, including promotional activities and customer engagement campaigns.

QUALIFICATIONS

• Bachelor's degree in Business, Management, Medical-related, or other relevant 4-year course.
• At least 3 years of experience in branch/store management, preferably within the wellness, beauty, spa, grooming, healthcare, or service industry.
• At least 2–3 years of solid supervisory or managerial experience.
• Proven ability to manage sales targets, branch operations, inventory, and a team.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Strong leadership and people-management skills, with the ability to motivate and develop a team.
• Excellent written and verbal communication skills.
• Strong customer service, negotiation, problem-solving, and decision-making skills.
• Able to exercise sound judgment when handling operational and customer-related concerns.
• Comfortable working independently while collaborating effectively with cross-functional teams.
• Proactive, hands-on, results-oriented, and adaptable in a fast-paced environment.