Workflow Specialist

• Thoroughly document and analyze process workflows to identify inefficiencies, redundancies, and areas for improvement.
• Create detailed process maps using tools such as Microsoft Visio to enhance clarity and foster cross-functional understanding.
• Regularly review and update workflows based on stakeholder feedback, operational insights, and evolving business needs.
• Maintain a centralized repository for workflow documentation, ensuring easy access, version control, and compliance with Quality Management System (QMS) standards.
• Collaborate with cross-functional teams to ensure that documentation accurately reflects current processes, adheres to ISO standards, and aligns with industry best practices.

• Partner with stakeholders to identify process bottlenecks and uncover underlying root causes.
• Develop and implement targeted solutions to address bottlenecks, improving overall workflow efficiency.
• Lead workshops or meetings to align cross-functional teams on process improvements and streamline operations.
• Document and standardize resolutions to prevent recurrence of workflow issues, ensuring consistency with QMS protocols.
• Foster clear communication and smooth handoffs between teams by defining roles, responsibilities, and expectations.

Qualifications:

• Bachelors degree in Business Administration, Industrial Engineering, Computer Science, Information Systems, or a related field

• Minimum of 3 years of experience in workflow mapping, process documentation, or a similar role.
• In-depth experience with ISO standards and Quality Management System (QMS) documentation is highly preferred.
• Strong background in operational reporting, metrics analysis, and process improvement initiatives.

Technical Requirements:

• Proficiency in Microsoft Visio, SharePoint Modern Pages, and web parts.
• Knowledge of automation tools such as Power Automate is an advantage.
• Familiarity with data visualization and reporting tools such as Power BI is preferred but not required.
• Excellent technical writing skills, with a focus on producing clear, concise, and comprehensive documentation.

Special Requirements:

• Solid understanding of ISO 9001 or other relevant quality management frameworks.
• Willingness to adapt to new tools and technologies as the role evolves.
• Exceptional time-management skills with the ability to manage multiple priorities in a fast-paced environment while maintaining a keen attention to detail.
• A strong commitment to going above and beyond expectationsactively contributing to the achievement of organizational goals and delivering work of the highest standard.

Skills and Competencies:

Functional Skills:

• Workflow Documentation
• Process Mapping
• Bottleneck Analysis
• Metrics Tracking
• Technical Writing

Technical Skills:

• Proficiency with workflow documentation tools and processes
• Experience in process mapping and identifying areas for improvement
• Ability to analyze and track key operational metrics
• Strong writing skills for clear, effective technical documentation