PATIENT SUPPORT SPECIALIST

WE ARE LOOKING FOR PATIENT SUPPORT SPECIALIST - (HYBRID SET-UP) EASTWOOD SITE

Job Description

The team is growing rapidly and thrives on making every patient feel uniquely cared for and ensuring our doctors and fellow team can rely on us.

The primary responsibility of your role as a Patient Support Specialist is communicating with patients, doctors and managing consultation flow via our software platform.

You will triage and manage customer support interactions to ensure patients are looked after, and their treatments are delivered on time. You will also be a critical point of contact for team partnered doctors and help with managing their consultation flow.

There are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale.

While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance

Qualifications

Skills and mindset

Salary: 32,000 - 43,000

Work location: Eastwood office

Work schedule: 7 am to 4 pm/9 am to 6 pm/1 pm to 10 pm (Must be amenable to work on weekends and holidays)

Internet speed: 10 MBPS I Must have a workstation at home

At least 2-3 years of customer service experience or equivalent (e.g. hospitality, call centre, retail, etc)

Naturally empathetic, reliable, caring, with strong problem-solving skills

Goes without saying - you're obsessive about customer experience and thrive on understanding a customers problems and finding the best solution

Bonus points if you have

Experience in the healthcare space or allied services, or a keen interest in health & wellness

Experience using a range of tones of voice whilst interacting with a broad range of customers

Experience with customer service software

Interest in how digital businesses work and a willingness to learn

APPLY NOW!