Program Associate II

Job Summary:

We are looking for a highly organized, proactive, willingness to get things done, take responsibility and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers globally. This person will have at least 8 years of sales, customer service or account management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous nightshift (6PM-3AM) BPO experience is highly preferred.

Essential Job Functions:

• Customer expertise: what they are buying, pricing, payment terms, etc. 
• Brand product knowledge
• Facilitate and improve communications amongst the team 
• Management of vendor portals
• Manages customer requirements (Item Data Sheet, Product Specifications, Regulatory requirements, Test Reports and Packaging Markings approval)
• Works with the customer regarding order related subjects (Order quantity, ship dates, PO release etc)
• Initiate areas for process improvement and documentation
• Set-up accounts and maintain customer details and sales opportunities in OSC system
• Assist Business Manager with customer presentation needs
• Works with Business Manager and Program Manager to support program needs
• Manage programs with cross functional teams
• Handle direct from factory orders and communication with supply chain partners
• Run necessary business reports and provide sound analysis
• Review, understand and communicate vendor business and compliance requirements
• Helps with Oracle EBS pricelist upload, cross reference and data mass update
• Brand item setups and transitions
• Backup to Item management and order management (internal and external customer)
• Helps with researching charge backs and other errors/discrepancies (root cause analysis)
• Perform special tasks and assignments as needed
  

Education and Experience:

• 8 years industry experience in similar role
• 4 year college degree 

Proficient Required:

• Excellent verbal and written English skills
• Ability to communicate effectively and professionally by phone or email
• Takes initiative and prioritizes tasks
• Solid analytical and problem-solving skills
• Ability to work accurately with close attention to detail
• Can proactively study and apply new information without constant direction given
• Strong interpersonal skills with the ability to work effectively with individuals and groups
• Willingness to adapt to changing business needs and deadlines
• Solid computer skills with knowledge of Microsoft Office and CRM/ERP systems
  Demonstrate a strong work ethic that includes neatness and punctuality
  Willing and able to travel internationally