Customer Service Representative (Multiple locations)

Job Summary

We're hiring Customer Service Representatives to join our growing team supporting multiple accounts. In this role, you will provide exceptional service by assisting customers with inquiries, resolving product or service issues, and ensuring a seamless customer experience.

Key Responsibilities:

• Handle customer inquiries and concerns with professionalism and empathy

• Resolve product or service-related issues through effective communication

• Document customer interactions for quality assurance and reporting purposes

• Update and maintain accurate customer information in the system

• Offer relevant products or services to existing customers when appropriate

Qualifications:

• High school diploma or GED (required)

• Previous customer service experience is a plus

• Proficient computer navigation skills

• Familiarity with Microsoft Office (Word, Excel)

• Strong verbal and written communication skills

• Excellent listening and problem-solving abilities

• Customer-focused with a professional and courteous demeanor