eCommerce System Analyst

Position Overview

Stanley, a HAVI company, is looking for an eCommerce Systems Analyst to help support our e-commerce goals as we support the Stanley brand. As an eCommerce Systems Analyst, you will play a vital role in maintaining and configuring E-Commerce tools, CXM/CRM tools, and other SaaS-based systems within our Global E-Commerce infrastructure. You will be responsible for ensuring the smooth operation, integration, and optimization of our E-Commerce platforms and related applications, such as Shopify, to deliver an exceptional online shopping experience to our customers. This position requires a strong understanding of E-Commerce technologies, business processes, and the ability to collaborate effectively with cross- functional teams.

Essential Job Functions

• Administer and configure E-Commerce tools, including but not limited to Shopify, to meet business requirements and enhance the online shopping experience.
• Perform regular system maintenance, updates, and troubleshoot any issues related to E-Commerce platforms and applications.
• Conduct system testing, quality assurance, and user acceptance testing to ensure the stability and functionality of E-Commerce systems.
• Support the integration of E-Commerce systems with CXM/CRM tools and other SaaS-based systems to ensure seamless data flow and optimal customer experience.
• Stay updated with industry trends and emerging technologies in the E-Commerce space to provide recommendations for system enhancements and process improvements.
• Collaborate with cross-functional teams, including marketing, sales, IT, and customer service, to align business objectives and implement effective E-Commerce strategies.
• Train end-users on E-Commerce systems, provide ongoing support, and address any user inquiries or issues in a timely manner.
• Monitor and enforce E-Commerce security and compliance standards, ensuring the protection of customer data and adherence to regulatory requirements.
• Proactively identify and resolve issues related to the E-commerce system, ensuring minimal downtime and maximum system availability.
• Serve as the primary point of contact and first responder for any E-commerce site issues, promptly escalating to the relevant resources when necessary.
• Develop and maintain comprehensive operations documentation, including standard operating procedures (SOPs) and system configurations, to ensure accurate and up-to-date reference
  materials.
  

Qualifications:

• Proven experience as a Systems Analyst or similar role, preferably in an E-Commerce environment.
• Strong technical proficiency in E-Commerce platforms, such as Shopify, and related applications.
• Familiarity with CXM/CRM tools and their integration with E-Commerce systems.
• Solid understanding of E-Commerce business processes, including order management, inventory management, and payment gateways.
• Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently.
• Strong communication skills with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented mindset with a focus on accuracy and quality.
• Familiarity with web development technologies, HTML, CSS, and JavaScript, is a plus.