Learning & Development Coordinator

Job Summary

We are looking for a highly organized and detail-oriented Learning & Development Coordinator to support the day-to-day administration, coordination, and maintenance of training activities across the organization.

This role will be responsible for arranging training courses, managing the annual training calendar through the Learning Management System, supporting mandatory compliance training, responding to training-related queries, and assisting with various Learning & Development initiatives. The ideal candidate is proactive, service-oriented, confident in communicating with stakeholders, and capable of managing multiple coordination tasks within set timelines.

Key Responsibilities

• Create, upload, and maintain the annual training calendar in the Learning Management System.
• Ensure adequate training course availability to support operational and compliance requirements.
• Coordinate training sessions, workshops, course schedules, invites, joining instructions, and webinar links.
• Communicate training availability and course information clearly and regularly to employees and managers.
• Review and respond to course requests received through email, phone, electronic forms, and ticketing systems.
• Liaise with external training providers and suppliers to arrange courses and maintain good working relationships.
• Monitor upcoming course dates to ensure attendance is optimized and take action when sessions are under-subscribed.
• Raise purchase orders and process supplier invoices for training courses and related services.
• Respond to general training and Learning Management System queries in a timely and professional manner.
• Support early careers and learner-related activities, including training arrangements and equipment coordination.
• Assist with Learning & Development initiatives such as questionnaires, workshops, reporting, and administrative support.
• Add and maintain course events in the Learning Management System and ensure they are available for booking.
• Update attendance records, learner profiles, course completion details, and training evidence as needed.
• Assist employees and managers with course bookings, including adding or removing individuals or groups from sessions.
• Identify and escalate technical issues affecting LMS users and assist in resolving them.
• Ensure all Learning Management System data is accurate, complete, and up to date.
• Review and manage training-related requests through ServiceNow or similar request management systems.
• Support L&D cost tracking and ensure accurate recording of training-related expenses.
• Help document L&D processes to support process improvement and automation opportunities.
• Assist in compiling accurate L&D data for HR reporting.
• Review digital learning platforms for generic courses and mandatory training content.

Qualifications

• Experience in coordination or administrative support, preferably within Learning and Development, HR, training, or a related function.
• Experience arranging training courses, workshops, or learning sessions.
• Experience administering or maintaining a Learning Management System.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Strong organizational and time management skills.
• Ability to manage multiple tasks, deadlines, and priorities with minimal supervision.
• High attention to detail and commitment to maintaining accurate records.
• Strong written and verbal communication skills.
• Ability to build positive working relationships with internal stakeholders, managers, employees, external suppliers, and training providers.
• Customer-focused, proactive, and solutions-oriented approach.

Nice-to-Have

• Experience using ServiceNow or a similar ticketing/request management system.
• Experience supporting mandatory, statutory, or compliance-related training.
• Exposure to HR reporting, L&D cost tracking, or training data management.
• Familiarity with digital learning platforms or online training tools.
• Ability to identify process improvement opportunities.
• Comfortable working with stakeholders across different locations and time zones.
• Flexible and able to adapt to changing priorities when needed.
• Strong interest in employee learning, development, and continuous improvement.

Compensation

Compensation package to be discussed during the recruitment process.