Cloud & Microsoft Systems Support Lead

Job Summary / About the Job
At Q2 HR Solutions, we are looking for a Cloud & Microsoft Systems Support Lead to oversee Microsoft 365, Azure, and cloud infrastructure operations. This role is responsible for ensuring system reliability, security, and performance across cloud and hybrid environments while leading IT support and driving continuous improvement initiatives.

Key Responsibilities

• Manage and administer Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint)
• Oversee Azure Active Directory (AAD), identity lifecycle, and access governance
• Lead cloud deployment, migration, and hybrid infrastructure management
• Monitor system performance, security, and availability
• Implement security controls aligned with IT and ISO standards
• Manage Fortinet firewalls, VPNs, and network security configurations
• Lead IT support operations and ensure SLA compliance
• Oversee user onboarding/offboarding and access provisioning
• Maintain IT asset lifecycle, documentation, and audit readiness
• Mentor and develop the IT support team
• Drive process improvements and support digital transformation initiatives

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, or related field

Experience

• 4–6 years of experience in Microsoft 365, Azure, or IT infrastructure
• At least 1–2 years in a leadership or supervisory role
• Experience in cloud deployment and migration projects
• Strong background in hybrid environments and IT support operations

Technical Skills

• Expertise in Microsoft 365 and Azure Active Directory
• Hands-on experience with Fortinet (firewalls, VPNs, security policies)
• Knowledge of IT security, access management, and compliance standards (e.g., ISO)
• Strong troubleshooting, documentation, and system administration skills

Benefits

• Competitive salary
• HMO coverage
• Life insurance
• Allowances
• Convertible leaves

Why Join Us (Q2 HR Solutions)

• Collaborative and people-centered work environment
• Opportunity to lead cloud and IT infrastructure initiatives
• Exposure to digital transformation and enterprise systems
• Career growth and professional development opportunities