Cloud & Microsoft Systems Support Specialist

The Cloud & Microsoft Systems Specialist is responsible for the administration, configuration, and support of Q2s Microsoft cloud-based services, including Microsoft 365, Azure, and SharePoint. The role also provides support for hybrid (cloud + on-premise) infrastructure and end-user enablement.

This role supports both backend system availability and user productivity by ensuring effective use of cloud tools, maintaining stable collaboration environments, and delivering desktop support when needed.

Key Responsibilities:

• Administer Microsoft 365 services: Exchange Online, Teams, OneDrive, and SharePoint Online.
• Manage Azure Active Directory (AAD), user identity provisioning, and conditional access policies.
• Assist in managing hybrid environments (on-prem servers + Azure resources).
• Coordinate basic Office 365 security configuration and service health monitoring.
• Create and maintain documentation and guides for end-users.
• Deliver internal training, support walkthroughs, and presentations for business units.
• Handle 1st to 2nd level desktop support issues, including login, software, printer, and VPN-related concerns.
• Support IT asset provisioning and access entitlement configuration.
• Assist with onboarding/offboarding processes (account creation, email configuration, access provisioning).

Qualifications:

• Bachelor's degree in IT, Computer Science, or related field.
• Minimum 2-3 years experience in Microsoft 365 or Azure administration.
• Familiarity with SharePoint Online and Teams administration.
• Experience in IT support or helpdesk operations.
• Strong communication skills; capable of conducting user trainings and demos.
• Knowledge of basic networking and troubleshooting tools.