Client Delivery Manager

About the Role

Bring structure to complex projects and help teams deliver work clients can rely on.

As a Client Marketing Delivery Manager, you will oversee day-to-day project delivery across assigned client accounts within a marketing services organization. You will coordinate teams, manage competing priorities, and keep projects moving from planning through execution while meeting agreed timelines, scope, and quality standards.

Working closely with Client Partners, Client Success Managers, and teams across different functions, you will turn client objectives into clear delivery plans, address risks early, and improve how work gets done.

What You'll Do

• Own project delivery. Manage daily execution across assigned client accounts, keeping deliverables on time, within scope, and aligned with quality standards.
• Plan and prioritize work. Develop and maintain project timelines, milestones, and priorities while coordinating team capacity and dependencies.
• Keep teams aligned. Clarify responsibilities, coordinate handoffs, and resolve blockers across teams to maintain steady progress.
• Maintain clear project visibility. Keep dashboards, trackers, workflows, and documentation accurate so stakeholders understand progress, priorities, and next steps.
• Manage delivery risks. Identify potential delays or issues early, coordinate solutions, and escalate concerns with practical recommendations.
• Track delivery performance. Monitor resource utilization, adherence to service-level agreements, and rework trends, providing accurate and timely inputs to client health reporting.
• Lead delivery discussions. Facilitate internal progress meetings and client delivery check-ins, documenting decisions and following through on agreed actions.
• Support client objectives. Partner with Client Partners and Client Success Managers to align delivery with expected outcomes and prepare teams for potential account expansion.
• Coordinate smooth onboarding. Help new projects and team members get started with clear expectations, established workflows, appropriate tools, and shared knowledge.
• Improve delivery quality. Review outputs against quality standards and recommend practical improvements that reduce rework and make execution more consistent.

What You'll Bring

• At least 4 years of experience in project management, delivery management, or program management.
• Experience working directly with clients and managing stakeholder expectations.
• Experience coordinating teams across different functions.
• The ability to manage multiple concurrent projects, balance priorities, and maintain clear timelines.
• Experience identifying and managing project risks and dependencies.
• Familiarity with project management tools for planning, tracking, and reporting.
• Strong written and verbal communication skills, including the ability to explain progress, flag concerns, and agree on next steps.

Ready to take ownership of client project delivery? Apply and bring your project management experience to a role where your coordination and follow-through make a visible difference.