Accounts Receivable (Billing Processor)

Job Overview

We are looking for an experienced Accounts Receivable Billing Processor to join a professional finance and shared services team. This role is ideal for someone with strong experience in billing, invoice processing, accounts receivable, order-to-cash transactions, ERP systems, and shared services operations.

As an Accounts Receivable Billing Processor, you will be responsible for ensuring that customer invoices are created accurately, processed on time, and aligned with contractual terms, accounting policies, internal controls, and service level agreements. You will also work with internal, cross-functional, and global stakeholders to resolve billing concerns, support month-end activities, and contribute to process improvement initiatives.

Key Responsibilities

• Generate, process, release, and send accurate customer invoices using ERP or billing systems through agreed channels such as email, EDI, or customer portals.
• Ensure all billing and order-to-cash transactions are processed accurately, on time, and in compliance with contractual terms, accounting policies, SOPs, and internal controls.
• Validate billing inputs, resolve discrepancies, adjustments, disputes, credit notes, and invoice-related concerns in coordination with internal and global stakeholders.
• Manage billing-related requests through ticketing tools such as ServiceNow, including ticket prioritization, investigation, resolution, and escalation when needed.
• Coordinate with Sales, Operations, Master Data, IT, and other cross-functional teams to resolve complex billing issues and support smooth AR operations.
• Ensure all billable transactions are invoiced before month-end closing and support audit requirements by preparing complete billing documentation and reports.
• Generate, review, and monitor billing reports, KPIs, SLA performance, transaction volumes, accuracy, cycle time, and root cause analysis for quality or performance gaps.
• Maintain audit-ready documentation and support compliance with accounting standards, internal controls, SAP GRC requirements, and audit procedures.
• Identify process gaps, control issues, and improvement opportunities to help simplify, standardize, and strengthen billing and AR processes.
• Support continuous improvement initiatives by keeping SOPs, task lists, process documents, and related materials updated and properly communicated to stakeholders.

Qualifications

• Bachelor's degree in Accountancy, Finance, Business Management, or any related field.
• At least 4 years of experience in Accounts Receivable, Billing, Invoice Processing, or Order-to-Cash operations.
• Strong understanding of AR processes, including invoice generation, billing validation, collections, cash application, dispute resolution, and basic accounting principles.
• Experience using ERP systems, preferably SAP S/4HANA.
• Experience working in a shared services setup or with global stakeholders is required.
• Familiarity with ticketing tools such as ServiceNow is an advantage.
• Strong attention to detail and ability to maintain accuracy while handling high-volume transactions.
• Good written and verbal communication skills.
• Able to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Flexible to work during holidays when required.
• Willing to work onsite at least 3 days per week under a hybrid setup.

What We Offer

• Hybrid work arrangement.
• Opportunity to work in a professional finance and shared services environment.
• Exposure to global processes, international stakeholders, and continuous improvement projects.
• Career growth in Accounts Receivable, Billing, Order-to-Cash, and Finance Operations.
• Collaborative and supportive team culture.