Support Executive

Technical Skills:

Linux based application & server support/admin skills highly desirable

Windows & Unix server background added advantage

SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must

Control-M batch monitoring

Experience in SWIFT Standards and messaging formats

Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers

Appd & Splunk Monitoring

Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW

Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes

Expert hands-on experience on Alliance Messaging Hub(AMH), Swift Alliance Gateway(SAG) and Alliance WebPlatform(AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential

Expert knowledge of in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing

Duration of Assignment (Choose one): Permanent (1 year)

No of requirements (Mention in numbers): 4

Experience range: 2- 8 years

Qualification or certifications:

Position Specifications: Desired Competencies

Must-Have/Mandatory

Good analytical & troubleshooting skills

Ability to work under pressurized environments and in an extremely time-sensitive environment

Good communication (Oral, Verbal & Written) skills

Set of Technical skills mentioned above

Self-driven, proactive team player

Ability to troubleshoot and think outside the box to resolve rarely seen problems.

Good-to-Have/Desirable

Relevant certifications

ITIL/ production support background

Interpersonal skills

Tools like Control-M, ServiceNow, JIRA & Confluence

Key Responsibilities:

Day to day production support AMH, SAG & AWP systems

Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues

Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues

Ensure the integrity of the Production environment is maintained and kept as priority over all

Investigate and develop fixes for small bugs or functionality issues

Incident management, Problem management, Availability & capacity management

Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments

Resolution of major incidents in a time-sensitive environment

Identify and automate manual tasks